Berlin, 11th July 2017 - e*Message Wireless Information Services Deutschland GmbH successfully tested a new multi-channel communication solution under operating conditions at a large-scale drill in Würzburg on 1st July 2017 as part of a federally funded research project by aid agencies, universities and industry.
The Berlin mobile network operator e*Message is an industrial partner in the project “K3 - Communication concepts for crisis and emergency situations” (K3) which is sponsored by the Federal Ministry of Education and Research and seeks practical solutions for the efficient control and organisation of emergency and support staff in crisis situations. e*Message is responsible for the communications part of the project.
The drill on 1st July in Würzburg simulated the
actual evacuation of the Africa Festival in 2013 due to flooding. The various
units had to be coordinated and react quickly and efficiently. e*Message
integrated a GPS detection, response function and redundant GPRS channel in the
pagers employed in the drill, in order to fulfil the concrete requirements for
managing the deployment and alerts.
“e*Message’s multi-channel approach tactically fit the concept quite well. Embedding the feedback channel and a second alert channel proved to be successful in the drill. Another step towards secure and efficient communication in crisis situations,” says Uwe Kippnich, K3 drill supervisor from the Bavarian Red Cross.
The GPS detection allowed the emergency units’ whereabouts to be directly transmitted to the management team and recorded on an interactive map along with their current status. This relieved the management considerably, as they had an overview of the deployed units available to them at a glance. The response function was also implemented and used intensely via the feedback channel. A way to transmit information from the deployment sites quickly and without additional strain to voice radio. The redundancy of the pagers which worked in both the e*Message network and the GPRS (GSM/LTE) mobile network, reduced the risk of failure to below a hundredth compared to alerts via only one channel. e*Message will incorporate the valuable experiences from the drill in Würzburg when developing the product further.
The aim of the K3 project is the interdisciplinary development of a crisis communication concept which integrates organisational-strategic and technical components and is closely geared to the needs of aid agencies during large-scale operations. Established organisational and information science concepts are tightly knit with the development of technological solutions to support information supply and communication. The role and meaningful use of social networks are also examined in particular. The project partners are e*Message, the German Red Cross, St John’s Ambulance, the Workers’ Samaritan Foundation, the Universities of Hanover, Cologne and Bamberg, and MATERNA.
The e*Message Wireless Information Services GmbH (e*Message Europe) operates Europe’s largest security radio network. As one of four mobile network operators on the German market, e*Message maintains a satellite-based radio network with around 800 transmitting stations throughout Germany which is independent from public networks. e*Message provides specialised messaging services focusing on security, mobile organisation solutions and integrated solutions. This allows individuals and groups (e.g. doctors, authorities, fire services, winter maintenance services, service personnel) to be notified, warned and alerted reliably, quickly and accurately via digital devices. Established in December 1999, e*Message took over both the Deutsche Telekom and France Télécom’s paging services in 2000 and has been developing them continuously. The corporate group’s operating centres are located in Berlin and Paris. (www.emessage.de)
e*Message Wireless Information Services Deutschland GmbH
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Tel: +49 30 4171-0
Fax: +49 30 4171-1933
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